Terms of service

Terms of Service

This website is operated by Maeve Fashion. Throughout this document, the terms "we," "us," "our," and "operator" refer to Maeve Fashion. Maeve Fashion offers this website, including all information, tools, and services available on this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given your consent for any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach of any of the Terms will result in immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

In these general terms and conditions, the following definitions apply:

Cooling-off period: The period within which the consumer may exercise their right of withdrawal;

Consumer: The natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the operator;

Day: 30 calendar days;

Recurring transaction: A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable medium: Any means that enables the consumer or operator to store information addressed personally to them in a way that permits future consultation and unaltered reproduction of the stored information;

Right of withdrawal: The option for the consumer to withdraw from the distance contract within the cooling-off period;

Operator: The natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: A contract concluded within the framework of an organized system for the distance sale of products and/or services by the operator, whereby, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;

Means of distance communication: A means that can be used for concluding a contract without the consumer and the operator being in the same place at the same time;

General Terms and Conditions: These General Terms and Conditions of the operator.

ARTICLE 2 – IDENTITY OF THE OPERATOR

Store Name: Maeve Fashion
Business Name: Falcon Ridge Group LLC
Business Registration Number: 002034552
Address: 30 N. Gould St. Ste R, Sheridan, WY 82801, United States
Phone: +1 928 394 2336
Email: support@maeve-fashion.com

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer made by the operator and to every distance contract and order between the operator and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance contract is concluded that the general terms and conditions are available for inspection at the operator's premises and that they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, prior to the conclusion of the distance contract, be made available to the consumer electronically in such a manner that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it shall be indicated before the distance contract is concluded where the general terms and conditions can be reviewed electronically and that they will be sent to the consumer free of charge upon request, either electronically or otherwise.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and the consumer may, in the case of conflicting general terms and conditions, always rely on the applicable provision that is most favorable to them.

If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the contract and these terms and conditions shall otherwise remain in force, and the relevant provision shall be replaced by mutual agreement with a provision that approximates the intent of the original as closely as possible.

Situations not addressed in these general terms and conditions shall be assessed "in the spirit" of these general terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted "in the spirit" of these general terms and conditions.

Applicable law – These Terms are governed by the laws of the United States. Any disputes shall fall under the exclusive jurisdiction of the courts of the United States.

ARTICLE 4 – THE OFFER

If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.

The offer is non-binding. The operator is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the operator uses images, these shall be a truthful representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer shall not be binding on the operator.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the contract. Images accompanying products are a truthful representation of the products offered. The operator cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:

The price excluding sales tax, customs clearance fees, and import duties where applicable. These additional costs are at the expense and risk of the customer. The postal and/or courier service may collect applicable taxes, duties, and customs clearance fees from the recipient of the goods;

Any shipping costs;

The manner in which the contract will be concluded and the actions required for this;

Whether or not the right of withdrawal applies;

The method of payment, delivery, and performance of the contract;

The period for acceptance of the offer, or the period during which the operator guarantees the price;

The level of the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the communication means used;

Whether the contract is archived after its conclusion, and if so, how the consumer can access it;

The manner in which the consumer can verify the data provided by them before concluding the contract and, if desired, correct it;

Any other languages in which, in addition to English, the contract may be concluded;

The codes of conduct to which the operator has committed and the manner in which the consumer can access these codes of conduct electronically;

The minimum duration of the distance contract in the case of a recurring transaction;

Optional: available sizes, colors, material types.

ARTICLE 5 – THE CONTRACT

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and the conditions set therein are met.

If the consumer has accepted the offer electronically, the operator shall promptly confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the operator, the consumer may dissolve the contract.

If the contract is concluded electronically, the operator shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the operator shall take appropriate security measures.

The operator may—within legal frameworks—ascertain whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If the operator has reasonable grounds based on this investigation not to enter into the contract, they are entitled to refuse an order or request with reasons or to attach special conditions to the performance.

The operator shall send the following information with the product or service to the consumer, either in writing or in such a manner that it can be stored by the consumer in an accessible way on a durable medium:

The visiting address of the operator's establishment where the consumer can lodge complaints;

The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

Information about warranties and existing after-sales service;

The data included in Article 4, paragraph 3 of these terms and conditions, unless the operator has already provided this data to the consumer before the performance of the contract;

The requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a recurring transaction, the provision in the previous paragraph applies only to the first delivery.

Each contract is entered into subject to the condition that sufficient availability of the relevant products exists.

ARTICLE 6 – RIGHT OF WITHDRAWAL

Upon the purchase of products, the consumer has the option to dissolve the contract without giving reasons for a period of 30 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated by the consumer in advance.

During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. If the consumer exercises their right of withdrawal, they shall return the product with all supplied accessories and—if reasonably possible—in its original condition and packaging to the operator, in accordance with the reasonable and clear instructions provided by the operator.

If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the operator within 30 days of receipt of the product via written notice or email. After the consumer has indicated that they wish to exercise their right of withdrawal, the consumer must return the product within 30 days. The consumer must prove that the goods were returned in a timely manner, for example by means of proof of shipment.

If the consumer has not indicated that they wish to exercise their right of withdrawal by the end of the aforementioned periods, or has not returned the product to the operator, the purchase is final.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the costs of return shipping shall be borne by the consumer, unless the product is damaged or incorrectly delivered. In that case, we will provide a return label.

If the consumer has already made a payment, the operator shall refund this amount as soon as possible, but no later than 30 days after withdrawal, provided the returned product has been received by the operator or conclusive proof of complete return can be provided.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The operator may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the operator has clearly stated this in the offer, or at least in a timely manner before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

That have been created by the operator in accordance with the consumer's specifications;

That are clearly personal in nature;

That by their nature cannot be returned;

That can spoil or age rapidly;

Whose price is subject to fluctuations in the financial market over which the operator has no influence;

Individual newspapers and magazines;

Audio and video recordings and computer software of which the seal has been broken;

Hygiene products of which the seal has been broken.

Exclusion of the right of withdrawal is only possible for services:

Relating to accommodation, transport, restaurant business, or leisure activities to be performed on a specific date or during a specific period;

The performance of which has begun with the express prior consent of the consumer before the cooling-off period has expired;

Relating to bets and lotteries.

ARTICLE 9 – PRICES

We reserve the right to adjust the prices of the products and/or services offered during the period of validity stated in the offer, including changes resulting from adjustments in sales tax.

Price increases within 3 months after the conclusion of the contract are only permitted if they result from statutory regulations.

Price increases from 3 months after the conclusion of the contract are only permitted if:

They result from statutory regulations; or

The consumer has the right to terminate the contract effective from the day on which the price increase takes effect.

Delivery may take place outside the United States, which means sales tax may not be charged at checkout in all cases. Import duties, taxes, and customs clearance fees may be collected upon delivery by the postal or courier service, where applicable.

All prices are subject to typographical and printing errors. No liability is accepted for the consequences of typographical and printing errors. In the case of typographical and printing errors, the operator is not obliged to deliver the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The operator warrants that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in effect on the date the contract was concluded. If agreed, the operator also warrants that the product is suitable for other than normal use.

A warranty provided by the operator, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the operator on the basis of the contract.

Any defects or incorrectly delivered products must be reported to the operator in writing within 30 days of delivery. Return of the products must be in the original packaging and in new condition.

The operator's warranty period corresponds to the manufacturer's warranty period. However, the operator is never responsible for the ultimate suitability of the products for every individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;

The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or in violation of the operator's instructions and/or instructions on the packaging;

The deficiency is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

ARTICLE 11 – DELIVERY AND PERFORMANCE

The operator shall exercise the greatest possible care when receiving and fulfilling orders for products.

The place of delivery shall be the address that the consumer has provided to the company.

Subject to the provisions of Article 4 of these general terms and conditions, the company shall fulfill accepted orders with due diligence but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer shall be notified no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract at no cost and the right to any compensation.

In the case of dissolution pursuant to the previous paragraph, the operator shall refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.

If delivery of an ordered product proves to be impossible, the operator shall make every effort to provide a replacement item. At the latest upon delivery, it shall be clearly and comprehensibly communicated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment shall be borne by the operator.

The risk of damage and/or loss of products rests with the operator until the moment of delivery to the consumer or a representative designated in advance and made known to the operator, unless expressly agreed otherwise.

ARTICLE 12 – RECURRING TRANSACTIONS: DURATION, TERMINATION, AND RENEWAL

Termination

The consumer may at any time terminate a contract entered into for an indefinite period that provides for the regular delivery of products (including electricity) or services, subject to agreed termination rules and a notice period of no more than one month.

The consumer may at any time terminate a contract entered into for a definite period that provides for the regular delivery of products (including electricity) or services at the end of the specified term, subject to agreed termination rules and a notice period of no more than one month.

The consumer may terminate the contracts referred to in the preceding paragraphs:

At any time and not be limited to termination at a specific time or during a specific period;

At least terminate in the same manner as they were entered into;

Always terminate with the same notice period as the operator has stipulated for itself.

Renewal

A contract entered into for a definite period that provides for the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a definite duration.

By way of derogation from the previous paragraph, a contract entered into for a definite period that provides for the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a definite period of no more than three months, if the consumer may terminate this renewed contract at the end of the renewal with a notice period of no more than one month.

A contract entered into for a definite period that provides for the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month, and a notice period of no more than three months in the case of a contract for the regular but less than once-monthly delivery of daily, news, and weekly newspapers and magazines.

A contract of limited duration for the regular delivery of daily, news, and weekly newspapers and magazines on a trial basis (trial or introductory subscription) shall not be tacitly continued and shall automatically end after the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 business days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of a contract for the provision of a service, this period commences after the consumer has received confirmation of the contract.

The consumer has the obligation to promptly report any inaccuracies in provided or stated payment details to the operator.

In the event of non-payment by the consumer, the operator has the right, subject to legal restrictions, to charge the reasonable costs previously made known to the consumer.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the performance of the contract must be submitted to the operator in a complete and clearly described manner within 7 days after the consumer has discovered the defects.

Complaints submitted to the operator shall be answered within a period of 30 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the operator shall respond within the 30-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the operator's obligations unless the operator indicates otherwise in writing.

If a complaint is found to be justified by the operator, the operator shall, at its discretion, replace or repair the delivered products free of charge.

ARTICLE 15 – DISPUTES

Contracts between the operator and the consumer to which these general terms and conditions relate are exclusively governed by the laws of the United States, even if the consumer resides abroad.

ARTICLE 16 – PERSONAL DATA

The provision of your personal data through the store is subject to our Privacy Policy. To view our Privacy Policy, please visit our website at shop.maeve-fashion.com.

ARTICLE 17 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 18 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 19 – PAYMENT REPORTING

Due to applicable laws and regulations, payment service providers may collect, process, and report payment-related information to competent tax or supervisory authorities, as required.

For questions or comments, you can always reach us at: support@maeve-fashion.com

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